The product is built — appointment booking, after-hours answering, insurance questions, recall follow-ups. What isn't finished is the compliance paperwork underneath it.
A dental practice is a HIPAA covered entity, so almost any call that names a patient is protected health information. Handling that legitimately requires a Business Associate Agreement, and that requires the vendors carrying our call audio to sign theirs first. Several haven't yet. Until they do, we won't sell you something we can't stand behind — and we won't quietly take your patients' data in the meantime.
You can see exactly where each vendor stands on our sub-processors page. We update it as agreements land.